24-Hour Crisis Hotline
Suicide Prevention Lifeline

Mobile Crisis Management - Dispatcher

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FullPositions available:

Full time 3-11:30 pm

Part-time every Saturday and Sunday 7pm - 7:30 am


Posted On: Wednesday, 28th March 2018
Location: Cabarrus Center
284 Executive Park Drive, Suite 100, Concord, NC 28025
Education: High School

Job Description:


Under indirect supervision of the MCM Program Director, and the MCM Admin Support Supervisor, this position will provide phone triage and dispatch for designated teams that provide Daymark Mobile Crisis Services.  This position is expected to use critical thinking, problem-solving, counseling, and crisis intervention services in a high-intensity clinical environment.  This position also requires a high degree of independent decision-making, excellent communication skills, and public relation skills in order to properly dispatch a Mobile Crisis clinician or triage the call itself. 

Special Attributes: 

Strong evaluative and triaging skills needed. Must be able to get along well with other professionals to build collaboration in the work environment. Must have the ability to gain information, make sound judgments and build rapport with consumers and families while they are in crisis. Must have the ability to make sound decisions in emergency situations. Requires patience, tolerance, understanding, the ability to work under pressure.

Supervisory Responsibilities: 


Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

High School diploma or equivalent,  Bachelor’s degree in Human Services field preferred, 2 years post-degree experience with adult MH population preferred. Prefer prior experience in providing crisis care in assertive outreach, assertive community treatment, emergency departments, inpatient units, or other services providing comprehensive emergency/crisis services.

Preferred Skills:

Language Skills:

Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or government regulations.  Must be able to review medical records and understand them.  Ability to write reports, business correspondence, effective treatment notes and related documents.  Must have the ability to effectively present information and respond to questions from groups of managers, jails, hospitals, insurance companies, magistrate’s offices, consumers, families and supervisors.

Mathematical Skills:

Ability to calculate figures and amounts such as percentages, mean, mode and median; ability to interpret bar graphs.

Computer Skills:

Must have basic computer skills including use of email, web browser, spreadsheets, and other basic functions.  Must have typing skills and be capable of using computerized medical records systems and other tasks as needed.

Certificates, License, Registration: 

QP status preferred

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Thank you for your interest in a career at Daymark Recovery Services. Select an available job and Apply or Download an offline Application (Adobe PDF format) and fax it to 800.294.8952.

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Working at Daymark

Daymark strives to provide the very best for our employees. We offer a comprehensive benefits package for full-time and part-time (30 hours per week) employees. Follow the links below to see more about how Daymark supports employees so they can provide excellent service, care and treatment for our customers.