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Monday through Friday, 8:00-4:30 OR Monday through Friday, 12:00-8:30
|Posted On:||Thursday, 4th January 2018|
284 Executive Park Drive, Suite 100, Concord, NC 28025
Under indirect supervision of the MCM Program Director, and the MCM Admin Support Supervisor, this position will provide phone triage and dispatch for designated teams that provide Daymark Mobile Crisis Services. This position is expected to use critical thinking, problem-solving, counseling, and crisis intervention services in a high-intensity clinical environment. This position also requires a high degree of independent decision-making, excellent communication skills, and public relation skills in order to properly dispatch a Mobile Crisis clinician or triage the call itself.
Strong evaluative and triaging skills needed. Must be able to get along well with other professionals to build collaboration in the work environment. Must have the ability to gain information, make sound judgments and build rapport with consumers and families while they are in crisis. Must have the ability to make sound decisions in emergency situations. Requires patience, tolerance, understanding, the ability to work under pressure.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School diploma or equivalent, Bachelor’s degree in Human Services field preferred, 2 years post-degree experience with adult MH population preferred. Prefer prior experience in providing crisis care in assertive outreach, assertive community treatment, emergency departments, inpatient units, or other services providing comprehensive emergency/crisis services.
Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or government regulations. Must be able to review medical records and understand them. Ability to write reports, business correspondence, effective treatment notes and related documents. Must have the ability to effectively present information and respond to questions from groups of managers, jails, hospitals, insurance companies, magistrate’s offices, consumers, families and supervisors.
Ability to calculate figures and amounts such as percentages, mean, mode and median; ability to interpret bar graphs.
Must have basic computer skills including use of email, web browser, spreadsheets, and other basic functions. Must have typing skills and be capable of using computerized medical records systems and other tasks as needed.
Certificates, License, Registration:
QP status preferred