Mobile Crisis Management services seek to provide a comprehensive crisis intervention in the least restrictive environment with a team perspective to meet any individual consumer’s needs. The service operates year round, seven days per week, twenty four hours per day. The program is staffed with masters prepared staff that are licensed, licensed eligible therapists, or bachelor’s level Qualified Professionals. . Mobile Crisis Management serves anyone within the community experiencing a crisis related to mental health, substance abuse, or developmental disability concerns.
Mobile Crisis Management program goals are to provide the right service in the right setting at the right time when the person served is in crisis or at risk for crisis. These goals are met through crisis intervention modalities that include but are not limited to: telephone crisis intervention and face to face intervention that provides crisis intervention with diagnostic and de-escalation techniques.
The staff in this program has the capability to make appropriate clinical decisions in order to determine an appropriate course of action and stabilize a crisis situation as quickly as possible. Follow up care post crisis in order to retain stability is also provided and arranged by these crisis services.
The overarching goals of crisis services are to take part in the support, recovery, and well-being of those we serve and enhance their quality of life by symptom reduction and supporting activities that promote community integration.
Mobile Crisis Management provides assessment, de-escalation and intervention techniques to achieve its program objectives of determining client’s safety. Clinical staff provide responses via both telephone and face-to-face interventions/assessments in the community, including, jails, schools, physician offices, individuals’ homes, or other locations dependent upon the situation and needs of the person in crisis.
Any individuals or families presenting with behavioral health needs within a Daymark catchment area will be screened and evaluated to determine the need for crisis services.
Individuals may contact Daymark directly to request help or another agency may facilitate the referral to crisis services.
Mobile crisis service requests are routed through a dispatch center that documents the request and contacts clinical staff to respond.
The initial screening determines if the situation meets MCM criteria as well as whether the community location is safe for the clinician to go to.
Upon determining that crisis services are needed, the crisis clinician, in collaboration with the consumer, will provide an assessment of the consumer’s needs and presenting problems. Information taken during the assessment shall include information from the individual served and the referral source or relevant collateral and the use of uniform screening tools administered by trained personnel to determine need. The admission process also includes the enrollment of consumers into LME / MCO networks as required.
Program specific policies and procedures include the following:
• Provision of crisis services which include the importance of timely engagement
• Utilization of involuntary commitment process and inpatient hospitalization
• Inclusion of collateral (family, guardians, others) in determining the most appropriate disposition and crisis planning
• Referring individuals for emergency medical interventions